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Frequently Asked Questions
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses
suppliers online today. We know that the advantages of wearing contact lenses can be
overshadowed by the cost a...
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require
to fill your order. All of this information is available on the packaging of
the contact lenses you are currently w...
- Do I need a copy of my contact lens prescription?
No.
Federal law requires that contact lenses cannot be bought without a valid prescription.
However, you do not need a copy of your prescription to order contact lenses from Cont...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- How do I know if my prescription is valid?
The expiration date is written on the prescription itself.
If you do not have a copy of your prescription, it all depends upon your doctor and where you live.
State law establishes h...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse...
- What is prescription verification?
Contacts America is required by Federal Law to verify prescriptions for contact lenses
before we ship any lenses.
There are two ways for us to verify your prescription:
You can...
- What information is important on my prescription?
In order to purchase contact lenses online you need:
The name of your eye doctor
Yout Prescription information
Your prescription needs to include your Rx information, expi...
- How long do prescriptions stay valid?
This depends upon your doctor and where you live.
State law establishes how often a doctor can require you to come in for an eye exam.
It generally varies from a minimum or one to two ...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your
order. All of this information is available on the packaging of the contact lenses you
are currently w...
- Can I purchase one brand of contact lens if I have a prescription for another?
Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye
by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you
contact lenses th...
