Contacts America - What if I have a problem with my shipment?

What if I have a problem with my shipment?

At Contacts America we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in manufacturer's sterile vials or your entire purchase will be refunded. We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost.

If you don't receive your order, you have 60 days from the date your order was shipped to claim non-receipt.

If your package is not exactly as ordered when you receive it, contact our Customer Service Department Our customer service professionals will assist you and do whatever it takes to make things right


More about Shipping and Processing


Place an Order or contact Customer Service 24/7 at:

1-800-570-LENS (570-5367)

  • 100% Customer Satisfaction

    If you're not 100% satisfied with your Contacts America purchase, we'll cheerfully refund all your money. Complete Details

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    We guard your information with the highest level of security tested daily.

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  • Your Lenses are Ready

    With over 23 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
    Over 4.5 million successful orders delivered!