A guarantee shouldn't be complicated, so ours isn't. At Contacts America we guarantee you will receive the exact type and brand of contact lenses specified in your order and confirmed by your doctor's prescription within the guidelines provided by the Contact Lens Rule. Also, every lens is guaranteed free of manufacturer defects.
Returning contact lenses to Contacts America is very easy. We offer a generous 30 days from date shipped for you to return any items. All contact lenses must be in saleable condition. Each return must have a Return Merchandise Authorization number (RMA). Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you.
Simply call and one of our friendly customer service representatives will provide you with the RMA and a prepaid return label.