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Frequently Asked Questions
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- Privacy Policy
Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use
of personal information to be a critical element in enabling the Internet to reach its ...
- Are my lenses automatically reordered?
No.
Contacts America offers two Reorder options, both controllable through the
Reorder page of Your Account.
Default – When it is time for you to refill your prescription we ...
- Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills,
not for their sales skills. "No Sales Commission" means no pressure when you
order your conta...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse...
- What if my package is damaged when I receive it?
At Contacts America we guarantee that you will receive the exact type and brand of contact
lenses specified in your order and confirmed by your eye doctor's prescription. Each pair
will ar...
- What is prescription verification?
Contacts America is required by Federal Law to verify prescriptions for contact lenses
before we ship any lenses.
There are two ways for us to verify your prescription:
You can...
- Can I fax my order to Contacts America?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packaging ...
- How long until I receive my order?
Contacts America is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying
your...
- Referral Terms and Conditions
Making Referrals
Everyone who is a registered customer of Contacts America is eligible for the Referral Program.
You become a referrer of Contacts America when you send your...
- What if I have a problem with my shipment?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order and confirmed by your eye doctor's
prescription. Each pair will ar...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we recei...
