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Frequently Asked Questions
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require
to fill your order. All of this information is available on the packaging of
the contact lenses you are currently w...
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses
suppliers online today. We know that the advantages of wearing contact lenses can be
overshadowed by the cost a...
- How do I create an Account?
The Contacts America Accounts are a way for you to access and customize your interaction
with our system.
You can streamline the ordering process.
Check your Order's Status
...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- Privacy Policy
Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use
of personal information to be a critical element in enabling the Internet to reach its ...
- Are my lenses automatically reordered?
No.
Contacts America offers two Reorder options, both controllable through the
Reorder page of Your Account.
Default – When it is time for you to refill your prescription we ...
- Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills,
not for their sales skills. "No Sales Commission" means no pressure when you
order your conta...
- What is a Referral Program?
Contacts America offers you a reward for every friend or colleague that you refer to our site.
In return for telling them about the advantages in ordering from Contacts America you will
re...
- How do I know if my prescription is valid?
The expiration date is written on the prescription itself.
If you do not have a copy of your prescription, it all depends upon your doctor and where you live.
State law establishes h...
- What if my package is damaged when I receive it?
At Contacts America we guarantee that you will receive the exact type and brand of contact
lenses specified in your order and confirmed by your eye doctor's prescription. Each pair
will ar...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse...
- What is prescription verification?
Contacts America is required by Federal Law to verify prescriptions for contact lenses
before we ship any lenses.
There are two ways for us to verify your prescription:
You can...
- How do I track my referrals?
Once you have referred some of your friends, family, and colleagues to Contacts America
you can review your available Referral Credits in your Account.
Checking Referral Credits:
...
- Referral Terms and Conditions
Making Referrals
Everyone who is a registered customer of Contacts America is eligible for the Referral Program.
You become a referrer of Contacts America when you send your...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packaging ...
- Is it safe to use my credit card on line?
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer)
- the industry standard for encryption technology. It is used to create a secure
transaction environment fo...
- What if I have a problem with my shipment?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order and confirmed by your eye doctor's
prescription. Each pair will ar...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- How long do prescriptions stay valid?
This depends upon your doctor and where you live.
State law establishes how often a doctor can require you to come in for an eye exam.
It generally varies from a minimum or one to two ...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your
order. All of this information is available on the packaging of the contact lenses you
are currently w...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we recei...
- How do I redeem a coupon?
Contacts America coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order....
