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Frequently Asked Questions
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require
to fill your order. All of this information is available on the packaging of
the contact lenses you are currently w...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- What if my package is damaged when I receive it?
At Contacts America we guarantee that you will receive the exact type and brand of contact
lenses specified in your order and confirmed by your eye doctor's prescription. Each pair
will ar...
- Will my optical insurance plan pay for the lenses?
Every insurance plan is different. If your plan covers replacement contact lenses,
please submit the paperwork (packing slip) you receive with your lenses along with your
proof of purchase...
- Satisfaction Guarantee
Contacts America Guarantee is simple:
You will receive the exact type and brand specified in your order, and confirmed by your eye doctor's prescription.
All contact lenses wil...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packaging ...
- What information is important on my prescription?
In order to purchase contact lenses online you need:
The name of your eye doctor
Yout Prescription information
Your prescription needs to include your Rx information, expi...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below
and elsewhere on the site as indicated. For terms governing shipping, returns and payment,
please refer to o...
- What if I have a problem with my shipment?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order and confirmed by your eye doctor's
prescription. Each pair will ar...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your
order. All of this information is available on the packaging of the contact lenses you
are currently w...
