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Frequently Asked Questions

  1. About Contacts America
    Contacts America is one of the fastest growing direct-to-consumer contact lenses suppliers online today. We know that the advantages of wearing contact lenses can be overshadowed by the cost a...
  2. Does Contacts America charge a membership fee? Tax?
    Absolutely not! You don't need to join a "membership club" to do business with Contacts America! And because contact lenses are a prescription product, there is no sales tax. Order online or co...
  3. Do I need a copy of my contact lens prescription?
    No. Federal law requires that contact lenses cannot be bought without a valid prescription. However, you do not need a copy of your prescription to order contact lenses from Cont...
  4. Privacy Policy
    Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use of personal information to be a critical element in enabling the Internet to reach its ...
  5. Best Price Guarantee
    Contacts America is dedicated to offering you the best possible lenses on all the major brands of contact lenses. We check the prices of all the major online contact lens retailers on a da...
  6. Security Policy
    Contacts America places the highest possible priority on online security. We know that the security of your personal information is of the utmost importance. We are dedicated to ensuring...
  7. Can I fax my order to Contacts America?
    You absolutely can! Our fax number is 1-866-670-4464. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
  8. What information is important on my prescription?
    In order to purchase contact lenses online you need: The name of your eye doctor Yout Prescription information Your prescription needs to include your Rx information, expi...
  9. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of Contacts America is eligible for the Referral Program. You become a referrer of Contacts America when you send your...
  10. Is it safe to use my credit card on line?
    Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment fo...
  11. Customer Feedback
    Contacts America strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our cus...