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Frequently Asked Questions
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses
suppliers online today. We know that the advantages of wearing contact lenses can be
overshadowed by the cost a...
- What shipping options does Contacts America offer?
Contacts America offers a variety of shipping options to suit your needs in
both speed and cost.
Shipping Method
Destination
Delivery Time*
Cost
Ex...
- Does Contacts America charge a membership fee? Tax?
Absolutely not! You don't need to join a "membership club" to do business with Contacts America!
And because contact lenses are a prescription product, there is no sales tax. Order online or co...
- Do I need a copy of my contact lens prescription?
No.
Federal law requires that contact lenses cannot be bought without a valid prescription.
However, you do not need a copy of your prescription to order contact lenses from Cont...
- How do I create an Account?
The Contacts America Accounts are a way for you to access and customize your interaction
with our system.
You can streamline the ordering process.
Check your Order's Status
...
- Does Contacts America carry all brands of contact lenses?
We at Contacts America sell the brands and types worn by over 99% of all contact lens wearers.
If you don't see the exact contact lens you wear, or are looking for, contact our
Customer Se...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive seale...
- Privacy Policy
Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use
of personal information to be a critical element in enabling the Internet to reach its ...
- Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills,
not for their sales skills. "No Sales Commission" means no pressure when you
order your conta...
- What is a Referral Program?
Contacts America offers you a reward for every friend or colleague that you refer to our site.
In return for telling them about the advantages in ordering from Contacts America you will
re...
- Are my lenses automatically reordered?
No.
Contacts America offers two Reorder options, both controllable through the
Reorder page of Your Account.
Default – When it is time for you to refill your prescription we ...
- How do I know if my prescription is valid?
The expiration date is written on the prescription itself.
If you do not have a copy of your prescription, it all depends upon your doctor and where you live.
State law establishes h...
- What are my payment options?
At Contacts America we accept payments by:
Visa
Master Card
American Express
Discover Card
Money Order (mail orders)
More about Pricing and Billing
...
- What if my package is damaged when I receive it?
At Contacts America we guarantee that you will receive the exact type and brand of contact
lenses specified in your order and confirmed by your eye doctor's prescription. Each pair
will ar...
- Best Price Guarantee
Contacts America is dedicated to offering you the best possible lenses on all the major
brands of contact lenses. We check the prices of all the major online contact lens retailers
on a da...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse...
- Can I fax my order to Contacts America?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
- Satisfaction Guarantee
Contacts America Guarantee is simple:
You will receive the exact type and brand specified in your order, and confirmed by your eye doctor's prescription.
All contact lenses wil...
- How much will it cost to ship my order?
Contacts America offers a variety of shipping options to suit your needs in both speed and cost.
Shipping
Shipping Method
Destination
Delivery Time*
Cost
...
- What is prescription verification?
Contacts America is required by Federal Law to verify prescriptions for contact lenses
before we ship any lenses.
There are two ways for us to verify your prescription:
You can...
- How do I update my Account Profile?
Editing your Contacts America account is quick and easy.
Step 1 – Sign in to your Account
Step 2 – Select the Information you need to update
Edit Account Informatio...
- How do I track my referrals?
Once you have referred some of your friends, family, and colleagues to Contacts America
you can review your available Referral Credits in your Account.
Checking Referral Credits:
...
- Security Policy
Contacts America places the highest possible priority on online security. We know
that the security of your personal information is of the utmost importance. We are
dedicated to ensuring...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below
and elsewhere on the site as indicated. For terms governing shipping, returns and payment,
please refer to o...
- Referral Terms and Conditions
Making Referrals
Everyone who is a registered customer of Contacts America is eligible for the Referral Program.
You become a referrer of Contacts America when you send your...
- How do I check on my order's status?
Yes.
Contacts America allows you to easily track any outstanding order through your Account page.
Step 1 – Log In to your Account
Step 2 – Click 'ORDER STATUS'
Step 3 – ...
- Is it safe to use my credit card on line?
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer)
- the industry standard for encryption technology. It is used to create a secure
transaction environment fo...
- How long until I receive my order?
Contacts America is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying
your...
- Contact Information
Contacts America has built its reputation upon outstanding customer service.
Please contact us with any problems that you run into, either with our site or your
order and we will do our be...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packag...
- How does the Order Status Page Work?
Contacts America wants to keep its customers as informed as possible about their order. The Order
Status page monitors our system and constantly updates the information so that we offer a gre...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- What if I have a problem with my shipment?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order and confirmed by your eye doctor's
prescription. Each pair will ar...
- How long do prescriptions stay valid?
This depends upon your doctor and where you live.
State law establishes how often a doctor can require you to come in for an eye exam.
It generally varies from a minimum or one to two ...
- If I have forgotten my password, how can I log into my account?
Forgotten Password
Visit the My Account Login Page
Click the 'Forget Your Password?' button
Fill in the email account associated with your account
Click 'Email Pa...
- What is the reminder email, and how do I edit it?
The Reminder email is a service Contacts America provides to all of its customers. Our system keeps
track of the lenses and quantities that you order, when our records show that your prescription...
- How do I redeem a coupon?
Contacts America coupons codes are unique sequences of letters and numbers that are entered during the
Checkout Process. These codes allow our system to apply the appropriate discount to you...
- How do I track my order?
You may check the status of your Lens.com order and track the shipment by visiting our
Order Status page. Orders will be
listed by the Order Number but they are also identified by their or...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we rec...
- How do I cancel an Order
Contacts America seeks to maintain high standards of customer satisfaction, if at anytime
before your order has been shipped you become uncomfortable with your order you may cancel
the o...
- Can I have my order shipped outside the United States?
Yes.
Contacts America ships orders world wide every day. Delivery times vary, but are usually at least 5 to 10 days
after dispatch from our shipping facility. We recommend that all o...
- What are my Email Preferences?
Contacts America offers all of our customers the lowest prices on brand name contact lenses, but we also offer a range of customer service options to make your shopping experience as convenient as p...
- How can I send my prescription to Contacts America?
There are two fast and easy ways to send Contacts America your current contact lens prescription, and thereby speed up your order processing:
Scan your prescription and then email it to myRx@...
- Can I have my order shipped to an APO of FPO address?
Yes.
Contacts America is proud to ship to APO and FPO addresses around the world.
Step 1 – Proceed with selecting your lenses and Checkout as normal
Step 2 – When you...
- Can I speed up my order?
YES! You can reduce your order's processing time by sending us a copy of your current prescription:
Fax your prescription to us toll fee at 1-866-670-4464
Scan your prescriptionand then ema...
