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Frequently Asked Questions

  1. What shipping options does Contacts America offer?
    Contacts America offers a variety of shipping options to suit your needs in both speed and cost. Shipping Method Destination Delivery Time* Cost Ex...
  2. Refer a Friend!
    Referring friends and colleagues to us is simple and easy. You refer someone to the site by sending them an e-mail containing a link to the site or by having them enter your e-mail address...
  3. Return Policy
    Contacts America guarantees that you receive the exact contact lenses that you specified in your order (and were confirmed by your eye care practioner). All your lenses will arrive seale...
  4. Privacy Policy
    Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use of personal information to be a critical element in enabling the Internet to reach its ...
  5. What is a Referral Program?
    Contacts America offers you a reward for every friend or colleague that you refer to our site. In return for telling them about the advantages in ordering from Contacts America you will re...
  6. What are my payment options?
    At Contacts America we accept payments by: Visa Master Card American Express Discover Card Money Order (mail orders) More about Pricing and Billing ...
  7. Are my lenses automatically reordered?
    No. Contacts America offers two Reorder options, both controllable through the Reorder page of Your Account. Default – When it is time for you to refill your prescription we ...
  8. Can I fax my order to Contacts America?
    You absolutely can! Our fax number is 1-866-670-4464. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
  9. How much will it cost to ship my order?
    Contacts America offers a variety of shipping options to suit your needs in both speed and cost. Shipping Shipping Method Destination Delivery Time* Cost ...
  10. How long until I receive my order?
    Contacts America is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a day of verifying your...
  11. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of Contacts America is eligible for the Referral Program. You become a referrer of Contacts America when you send your...
  12. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to o...
  13. How can I return or exchange a product?
    At Contacts America we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packag...
  14. Contact Information
    Contacts America has built its reputation upon outstanding customer service. Please contact us with any problems that you run into, either with our site or your order and we will do our be...
  15. Customer Feedback
    Contacts America strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our cus...
  16. If I have forgotten my password, how can I log into my account?
    Forgotten Password Visit the My Account Login Page Click the 'Forget Your Password?' button Fill in the email account associated with your account Click 'Email Pa...
  17. What is the reminder email, and how do I edit it?
    The Reminder email is a service Contacts America provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that your prescription...
  18. What are my Email Preferences?
    Contacts America offers all of our customers the lowest prices on brand name contact lenses, but we also offer a range of customer service options to make your shopping experience as convenient as p...
  19. How can I send my prescription to Contacts America?
    There are two fast and easy ways to send Contacts America your current contact lens prescription, and thereby speed up your order processing: Scan your prescription and then email it to myRx@...
  20. Can I speed up my order?
    YES! You can reduce your order's processing time by sending us a copy of your current prescription: Fax your prescription to us toll fee at 1-866-670-4464 Scan your prescriptionand then ema...