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Frequently Asked Questions
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses
suppliers online today. We know that the advantages of wearing contact lenses can be
overshadowed by the cost a...
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require
to fill your order. All of this information is available on the packaging of
the contact lenses you are currently w...
- What shipping options does Contacts America offer?
Contacts America offers a variety of shipping options to suit your needs in
both speed and cost.
Shipping Method
Destination
Delivery Time*
Cost
Ex...
- Do I need a copy of my contact lens prescription?
No.
Federal law requires that contact lenses cannot be bought without a valid prescription.
However, you do not need a copy of your prescription to order contact lenses from Cont...
- How do I create an Account?
The Contacts America Accounts are a way for you to access and customize your interaction
with our system.
You can streamline the ordering process.
Check your Order's Status
...
- Refer a Friend!
Referring friends and colleagues to us is simple and easy. You refer someone to the site by
sending them an e-mail containing a link to the site or by having them enter your e-mail
address...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- Does Contacts America carry all brands of contact lenses?
We at Contacts America sell the brands and types worn by over 99% of all contact lens wearers.
If you don't see the exact contact lens you wear, or are looking for, contact our
Customer Se...
- Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills,
not for their sales skills. "No Sales Commission" means no pressure when you
order your conta...
- Privacy Policy
Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use
of personal information to be a critical element in enabling the Internet to reach its ...
- What is a Referral Program?
Contacts America offers you a reward for every friend or colleague that you refer to our site.
In return for telling them about the advantages in ordering from Contacts America you will
re...
- Are my lenses automatically reordered?
No.
Contacts America offers two Reorder options, both controllable through the
Reorder page of Your Account.
Default – When it is time for you to refill your prescription we ...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse...
- Best Price Guarantee
Contacts America is dedicated to offering you the best possible lenses on all the major
brands of contact lenses. We check the prices of all the major online contact lens retailers
on a da...
- Satisfaction Guarantee
Contacts America Guarantee is simple:
You will receive the exact type and brand specified in your order, and confirmed by your eye doctor's prescription.
All contact lenses wil...
- Can I fax my order to Contacts America?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
- How much will it cost to ship my order?
Contacts America offers a variety of shipping options to suit your needs in both speed and cost.
Shipping
Shipping Method
Destination
Delivery Time*
Cost
...
- How do I update my Account Profile?
Editing your Contacts America account is quick and easy.
Step 1 – Sign in to your Account
Step 2 – Select the Information you need to update
Edit Account Informatio...
- How do I track my referrals?
Once you have referred some of your friends, family, and colleagues to Contacts America
you can review your available Referral Credits in your Account.
Checking Referral Credits:
...
- Security Policy
Contacts America places the highest possible priority on online security. We know
that the security of your personal information is of the utmost importance. We are
dedicated to ensuring...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below
and elsewhere on the site as indicated. For terms governing shipping, returns and payment,
please refer to o...
- Referral Terms and Conditions
Making Referrals
Everyone who is a registered customer of Contacts America is eligible for the Referral Program.
You become a referrer of Contacts America when you send your...
- How do I check on my order's status?
Yes.
Contacts America allows you to easily track any outstanding order through your Account page.
Step 1 – Log In to your Account
Step 2 – Click 'ORDER STATUS'
Step 3 – ...
- How long until I receive my order?
Contacts America is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying
your...
- Is it safe to use my credit card on line?
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer)
- the industry standard for encryption technology. It is used to create a secure
transaction environment fo...
- What information is important on my prescription?
In order to purchase contact lenses online you need:
The name of your eye doctor
Yout Prescription information
Your prescription needs to include your Rx information, expi...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packaging ...
- Contact Information
Contacts America has built its reputation upon outstanding customer service.
Please contact us with any problems that you run into, either with our site or your
order and we will do our be...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- How does the Order Status Page Work?
Contacts America wants to keep its customers as informed as possible about their order. The Order
Status page monitors our system and constantly updates the information so that we offer a gre...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we recei...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your
order. All of this information is available on the packaging of the contact lenses you
are currently w...
- How do I redeem a coupon?
Contacts America coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order....
- How do I cancel an Order
Contacts America seeks to maintain high standards of customer satisfaction, if at anytime
before your order has been shipped you become uncomfortable with your order you may cancel
the o...
- What are my Email Preferences?
Contacts America offers all of our customers the lowest prices on brand name contact lenses, but we also offer a range of customer service options to make your shopping experience as convenient as p...
- Can I order contact lenses with a prescription for glasses?
No.
A prescription for eyeglasses does not contain all of the necessary information
for a contact lens prescription. Contact lenses must be sized to fit your eye, a
process that can o...
