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Frequently Asked Questions
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses
suppliers online today. We know that the advantages of wearing contact lenses can be
overshadowed by the cost a...
- What shipping options does Contacts America offer?
Contacts America offers a variety of shipping options to suit your needs in
both speed and cost.
Shipping Method
Destination
Delivery Time*
Cost
Ex...
- Return Policy
Contacts America guarantees that you receive the exact contact lenses that
you specified in your order (and were confirmed by your eye care practioner).
All your lenses will arrive sealed ...
- Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills,
not for their sales skills. "No Sales Commission" means no pressure when you
order your conta...
- How much will it cost to ship my order?
Contacts America offers a variety of shipping options to suit your needs in both speed and cost.
Shipping
Shipping Method
Destination
Delivery Time*
Cost
...
- How long until I receive my order?
Contacts America is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying
your...
- Contact Information
Contacts America has built its reputation upon outstanding customer service.
Please contact us with any problems that you run into, either with our site or your
order and we will do our be...
- How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand
of contact lenses specified in your order. Each lens will arrive sealed in the
manufacturer's sterile packag...
- Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track
of all of our customer's comments and concerns. Below is a sampling of what some of our
cus...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we rec...
- Can I have my order shipped outside the United States?
Yes.
Contacts America ships orders world wide every day. Delivery times vary, but are usually at least 5 to 10 days
after dispatch from our shipping facility. We recommend that all o...
