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Frequently Asked Questions
- About Contacts America
Contacts America is one of the fastest growing direct-to-consumer contact lenses suppliers online today. We know that the advantages of wearing contact lenses can be overshadowed by the cost a... - What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently w... - What shipping options does Contacts America offer?
Contacts America offers a variety of shipping options to suit your needs in both speed and cost. Shipping Method Destination Delivery Time* Cost Standard Shipping U.S.A. 5 to 7 Busin... - Do I need a copy of my contact lens prescription?
No. Federal law requires that contact lenses cannot be bought without a valid prescription. However, you do not need a copy of your prescription to order contact lenses from Cont... - Does Contacts America charge a membership fee? Tax?
Absolutely not! You don't need to join a "membership club" to do business with Contacts America! And because contact lenses are a prescription product, there is no sales tax. Order online or co... - How do I create an Account?
The Contacts America Accounts are a way for you to access and customize your interaction with our system. You can streamline the ordering process. Check your Order's Status ... - Refer a Friend!
Referring friends and colleagues to us is simple and easy. You refer someone to the site by sending them an e-mail containing a link to the site or by having them enter your e-mail address... - Return Policy
Contacts America guarantees that you receive the exact contact lenses that you specified in your order (and were confirmed by your eye care practioner). All your lenses will arrive sealed ... - Does Contacts America carry all brands of contact lenses?
We at Contacts America sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our Customer Se... - Do your customer service representatives work on sales commission?
No, at Contacts America, we select our customer service professionals for their people skills, not for their sales skills. "No Sales Commission" means no pressure when you order your conta... - Privacy Policy
Our store maintains a strong commitment to your privacy. Contacts America considers the responsible use of personal information to be a critical element in enabling the Internet to reach its ... - What is a Referral Program?
Contacts America offers you a reward for every friend or colleague that you refer to our site. In return for telling them about the advantages in ordering from Contacts America you will re... - Are my lenses automatically reordered?
No. Contacts America offers two Reorder options, both controllable through the Reorder page of Your Account. Default – When it is time for you to refill your prescription we ... - What are my payment options?
At Contacts America we accept payments by: Visa Master Card American Express Discover Card Money Order (mail orders) More about Pricing and Billing ... - How do I know if my prescription is valid?
The expiration date is written on the prescription itself. If you do not have a copy of your prescription, it all depends upon your doctor and where you live. State law establishes h... - What if my package is damaged when I receive it?
At Contacts America we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive seale... - How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse... - Best Price Guarantee
Contacts America is dedicated to offering you the best possible lenses on all the major brands of contact lenses. We check the prices of all the major online contact lens retailers on a da... - Satisfaction Guarantee
Contacts America Guarantee is simple: You will receive the exact type and brand specified in your order, and confirmed by your eye doctor's prescription. All contact lenses wil... - How much will it cost to ship my order?
Contacts America offers a variety of shipping options to suit your needs in both speed and cost. Shipping Destination Shipping Method Shipping Time* Cost Unite... - What is prescription verification?
Contacts America is required by Federal Law to verify prescriptions for contact lenses before we ship any lenses. There are two ways for us to verify your prescription: You can... - Will my optical insurance plan pay for the lenses?
Every insurance plan is different. If your plan covers replacement contact lenses, please submit the paperwork (packing slip) you receive with your lenses along with your proof of purchase... - How do I update my Account Profile?
Editing your Contacts America account is quick and easy. Step 1 – Sign in to your Account Step 2 – Select the Information you need to update Edit Account Informatio... - How do I track my referrals?
Once you have referred some of your friends, family, and colleagues to Contacts America you can review your available Referral Credits in your Account. Checking Referral Credits: ... - Security Policy
Contacts America places the highest possible priority on online security. We know that the security of your personal information is of the utmost importance. We are dedicated to ensuring... - Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to o... - Referral Terms and Conditions
Making Referrals Everyone who is a registered customer of Contacts America is eligible for the Referral Program. You become a referrer of Contacts America when you send your... - How do I check on my order's status?
Yes. Contacts America allows you to easily track any outstanding order through your Account page. Step 1 – Log In to your Account Step 2 – Click 'ORDER STATUS' Step 3 – ... - Is it safe to use my credit card on line?
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment fo... - What information is important on my prescription?
In order to purchase contact lenses online you need: The name of your eye doctor Yout Prescription information Your prescription needs to include your Rx information, expi... - How long until I receive my order?
Contacts America is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a day of verifying your prescr... - Contact Information
Contacts America has built its reputation upon outstanding customer service. Please contact us with any problems that you run into, either with our site or your order and we will do our be... - How can I return or exchange a product?
At Contacts America we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging ... - How does the Order Status Page Work?
Contacts America wants to keep its customers as informed as possible about their order. The Order Status page monitors our system and constantly updates the information so that we offer a gre... - Customer Feedback
Contacts America strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our cus... - What if I have a problem with my shipment?
At Contacts America we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will ar... - How long do prescriptions stay valid?
This depends upon your doctor and where you live. State law establishes how often a doctor can require you to come in for an eye exam. It generally varies from a minimum or one to two ... - When will my credit card be charged?
Your Credit Card will not be charged until the product is shipped. This means that although we will accept and verify your card number when you place an order, the charge will not be applied... - If I have forgotten my password, how can I log into my account?
Forgotten Password Visit the My Account Login Page Click the 'Forget Your Password?' button Fill in the email account associated with your account Click 'Email Pa... - What is the reminder email, and how do I edit it?
The Reminder email is a service Contacts America provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that your prescription... - How do I redeem a coupon?
Contacts America coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.... - How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently w... - How do I track my order?
You may check the status of your Lens.com order and track the shipment by visiting our Order Status page. Orders will be listed by the Order Number but they are also identified by their or... - What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we recei... - How do I cancel an Order
Contacts America seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may cancel the o... - Can I have my order shipped outside the United States?
Yes. Contacts America ships orders world wide every day. Delivery times vary, but are usually at least 5 to 10 days after dispatch from our shipping facility. We recommend that all our customers chec... - Can I purchase one brand of contact lens if I have a prescription for another?
Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses th... - What are my Email Preferences?
Contacts America offers all of our customers the lowest prices on brand name contact lenses, but we also offer a range of customer service options to make your shopping experience as convenient as p... - Can I order contact lenses with a prescription for glasses?
No. A prescription for eyeglasses does not contain all of the necessary information for a contact lens prescription. Contact lenses must be sized to fit your eye, a process that can o... - Can I have my order shipped to an APO of FPO address?
Yes. Contacts America is proud to ship to APO and FPO addresses around the world. Step 1 – Proceed with selecting your lenses and Checkout as normal Step 2 – When you... - Can I ship my contacts to a location that is not my billing address?
Yes. If you need to have your contact lenses shipped to an address that is not your billing address you need to add an alternate address during the Checkout Process. Step 1... - Can I get color contact lenses without a prescription?
No. Contact lenses must be sized to fit your eye, a process that can only be done by a qualified Optometrist or Ophthalmologist. As a replacement retailer we can only fill orders for...
