Frequently Asked Questions > Company Information > Customer Feedback

Contacts America strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to say about Contacts America. If you would like to offer a comment or concern about Contacts America please contact our Customer Service Department.

"I've been using Contacts America for the past three years. The prices are great! A much better value than at my doctor's and I usually get my lens within a week of ordering them. Keep up the good work!" - Donald F.

"Awesome - super fast, easy, and accurate. The whole process took maybe 5 minutes - as opposed to half the afternoon you would spend driving back and forth to the eye doctor. I will be coming back! Thank you!!" - Suzanne W.

"Lenses arrived promptly at a great price with no hassles. I will always come back here for my needs." - Ryan M.

"Fast service! A+ all the way!" - Christina F.

"Fast Delivery, everything exactly as I ordered, and great communication throughout the entire process. Will definitely do business with you again." - William L.

"I would always order my contacts from Contacts America - they are the best." - Marisol M.

"Wonderful shopping experience. Very fast shipping of my order. Competitive pricing." - Sherri A.

"Great price and quick delivery." - Mark T.

"Transaction was quick and Shipping was very fast. Thank You." - Randel H.

"I found this site to easy and quick. I had no problems and will use this service over and over again." - Troy A.

"Contacts America had a very and efficient way to order my contacts far superior than a lot of other mail order stores for contacts!" - Anthony G.

"No need to 'shop around' when you have Contacts America just a mouse click away." - Kyle S.

"The prices at Contacts America are excellent. I did a lot of price comparisons and I was very pleased with Contacts America. Customer service was very helpful too. Thanks!" - Shane R.

"Fast delivery and a great price!!!" - Kevin M.

"Very Fast and Accurate order, Extremely pleased. Thank You A+" - Joseph D.

"I really appreciated the prompt service and the e-mail updates regarding my order." - Brad C.

"Great price!! Was exactly what I ordered - received email update me and a link to check the status of my order." - Debbie M.

"The Contacts America web site is so easy to use. I can readily find what I am looking for and their prices are amazing. My shipment arrived before it was expected which makes me feel appreciated as a customer." - Crystal B.

"The customer service response was exceptional, and rarely seen on the Net. When I submitted a question about a previous order, the answer came back within hours. That's amazing customer service!" - Nydia B.

"Everything was great. I received my contacts sooner than I thought. The service was great. They were prompt in replying to my e-mail questions. I will definitely use Contacts America again. All around great service. Thank You!" - Deana S.

"Everything went well. Quick shipping." - Jayshree P.

"WOW I was very well pleased being a first time customer of Contacts America. I was impressed with the thoroughness of the site, how easy it was to order exactly what I wanted. Also there was a problem with my order, your company was a little slow at contacting me to let me know. Once the problem was handled over the phone, in which the person I spoke to was very polite and easy to follow on what I needed to correct. I was able to get the information that day and then my shipment arrived within the end of the week. That was impressive. Thank You for the extra's that were in my package as well. My other concern was what shape my cocntacts were going to arrive in once they had arrived in the mail. They were in great shape not even a dent in my box. Thank You for caring for Your customers and I look forward to ordering my colored contacts through Contacts America as well." - Jennifer F.

"I have ordered from Contacts America twice now. Both times the company was fast and efficient in getting the product to me. Before I ordered the first time, a customer service rep took the time to contact Bausch & Lomb re: the availability of a particular power of lens - I really appreciated the extra effort, which was made even before I became a paying customer." - Kathleen G.

"I have always hard a hard time with contacts because of my allergies and I was so pleased when ProClear came out. Yet they were costly and could only get them from my optometrist. Even when I worked at the Vision Center at Wal-Mart. I was so glad of Contacts America for having these available to me. Also at a great price and so easy to buy. I will be reordering for years to come!!!!!!" - Teresa T.

"My lenses were here much sooner than they told me they would be. I have ordered from them before and so has my son. My other son will be placing an order with them soon." - Debbie H.

"I am a longtime customer. Never had any problems. Merchant responds promptly and ships on time." - Daman C.

"Contacts America was awesome. I ordered replacement lenses for my sister and a way cheaper price the we could get them for pearle. This works well for us because she has allergies and throws her contacts out sooner than recommended so she spends lot of money on them. you guys rock!!! Great prices, fast and good communication, fast shipping overall awesome transaction. I will be ordering all my contacts and family's contacts from Contacts America." - Crystal O.

I was impressed at how easy it was to order replacement contact lenses and how fast they were delivered to my door step. I will surely use Contacts America again." - Jason H.

"Ordering was easy and hassle-free. The lenses were as ordered and arrived promptly. I will continue to purchase my contact lenses from Contacts America." - Sheryl M.

"Great prices...Very friendly and helpful customer service department. Will definitely buy contacts from them again." - Dora H.

"I was very pleased with the service from Contacts America. I tried to order from a different company before I ordered from Contacts America. It was a company I had used before and the whole reordering process was a hassle then 7 days after I ordered I got an email from them saying they couldn't fill my order, which didn't help that I ran out of contacts in a week. Contacts America was quick, convenient, and fast. I'll definitely use them again." - Sara S.

"Quick and painless. Much easier than going to the eye doctor." - Scott M.

"Super quick shipment. Excellent product, great price. Well worth it and highly recommended!!" - Theresa W.

"I could not beat the price for my contact lenses anywhere else!" - Regina W.

"Wonderful and easy ordering experience. Lowest prices found anywhere. I tell EVERYONE about this contact lens website." - Sharon S.

"I am extremely happy with Contacts America. Contacts were same quality as optician purchased, lower priced, and delivered in 2 days. (5-8 sooner than if ordered from optician) Will definitely use this service in the future! Thanks, Contacts America for delivering more than you promised!" - Michael H.

"Great PLACE!!!!Fast service on both orders. I had a bit of trouble with the internet site in trying to place my re-order and just ended up ordering like a 1st timer. So I would like to see an easier way to re-order. BUT LOVE YOUR STORE! Thanks!" - Gail G.

"I accidentally ordered the wrong prescription for one of my eyes and they worked very quickly to fix the problem - which was my fault. I'm very happy. I'll be ordering from there from now on." - Marcela K.

"Nice functional web site and order system to provide a pleasant shopping experience. I easily found my prescription B&L contact lens, place my order, and save more than 50 percent even after considering shipping cost. I've told all my friends about Contacts America, and they won't be buying their contact lens from their optical shop anymore either." - Sokhan P.

To order product from Contacts America is very easy, quick and I've never had a problem with my order. I will definitely keep buying from them!!!" - Alicia D.

"I was skeptic about ordering my contacts online. I've never done it before. I was afraid I would get the wrong prescription and not be able to return it. I was WRONG!! Contacts America was wonderful. My contacts arrived very fast and they were just what I ordered. THANKS Contacts America!" - Amy W.

"I submitted my order, received my e-mail confirmation pronto, and had my contacts in less than 5 days. I ordered from several companies the day I placed my Contacts America order, and everything else was delayed because of snowstorms, even though they had warehouses the same place as Contacts America! I am impressed. I will now reorder all my contacts from them!" - Loris A.

"I have ordered in the past, and they have always been courteous and quick to respond to all my needs. I will continue to purchase from them as well as recommend to family." - Lisa B.

"The online process was quick, and easy to do. The lenses were the cheapest I found. They sent me a few emails to confirm the order and tell me of its status. The products I received were the ones I requested and they came in a timely manner. I would definitely recommend them to anyone and everyone!" - Annick R.

"This is my third time ordering my contacts through Contacts America. The service has been consistently excellent. I will continue to order from Contacts America." - Sheryl M.

"Ordering was fast and easy, the price quite reasonable, and my order arrived much more quickly than I had expected. It was a perfect example of what ALL online shopping should be like - and I'm happy to say that I'm done being fleeced by my local eye doctor!!!" - Brian M.

"Simple. Easy. No problem. I had never used an online store for contacts before, but it saved me a lot of money and time. I will definitely use Contacts America again." - Matthew Z.

"My experience was even better than dealing with my own Optometrists office!!! Thank you for making it so easy to purchase my lens'!" - Lisa B.

"This was my first experience ordering from Contacts America and everything went very smoothly. My order arrived in a prompt manner and I was extremely pleased." - Barbara H.

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